Assignment Task
Purpose
This assessment is designed to determine the skills and knowledge required to contribute to the development, implementation and review of individualised support activities in a range of contexts and industry settings and knowledge regarding the following:
- Knowledge of role and responsibilities of different people in the planning process:
- person’s assessor
- carers and other support workers
- health professionals
- other service providers
- service delivery workers
- Knowledge of human development across the lifespan and influences on service delivery
- Knowledge of strengths-based planning processes:
- assessment process
- collaborative approach
- documentation and reporting requirements
- Knowledge of features and modes of service delivery:
- range of service options
- variations for individualised service
- resource requirements
- motivational goal setting
- collaborating with other service providers to address diverse and multi-faceted needs
- transitioning to other services
- exiting service
- Knowledge of legal and ethical considerations related to planning and service delivery and how these are applied in an organisation and individual practice, including:
- duty of care
- privacy, confidentiality and disclosure
- safety and security
- Knowledge of risk management considerations and ways of minimising risk:
- environmental
- physical
- physiological
- continuous improvement processes
Questions
1. What is the role and responsibilities of the following people in facilitating the service planning and delivery processes?
A. Client’s assessor
B. Carers and other support workers
C. Health professionals
D. Home and community providers
E. Service delivery workers
2. Explain the following stages of human development and ageing process? Write your response for every stage:
A. Infancy
B. Childhood
C. Adolescence
D. Adulthood
E. Old age
3. Define the strengths-based planning processes and what does it includes?
4. What are the four key elements for a successful service delivery system?
5. What Commonwealth subsidised Aged Care services options are available for older people? List four.
6. What is individualised service? Explain in your own words.
7. What variations are usually made in the individualised service planning?
8. List three (3) resource required to implement an individualised service plan?
9. Why Individual Service Plans should reflect the motivational goals of the individual served?
10. What is collaborative practice in an aged care setting?
11. Explain the principles of collaboration community services to address diverse and multi-faceted needs of the client.
12. Explain Transition care (care after a hospital stay) in your own 50-100 words.
13. Explain each of the three (3) typologies of collaboration in terms of transitioning to other services
- Active collaboration
- Developing collaboration
- Potential collaboration
14. What are the common procedures to follow when a client may choose to exit the service?
15. Insert Question here Explain the following questions regarding legal and ethical considerations related to planning and service delivery:
A. What is “Code of ethics”?
B. What is “Code of conduct”?
C. List three (3) legal and ethical considerations related to planning and service delivery.
D. Explain “duty of care”
E. What is the main difference between privacy and confidentiality in terms of service delivery.
16. What security and safety measures, you can put in place to keep staff, patients and visitors safe?
17. Answer the following questions regarding risk management considerations and ways of minimising risk:
18. How risk management considerations and minimising risks and hazards at workplace affects the productivity.
19. What environmental, physical and physiological risks and hazards you must take into considerations while working in the care facility?
20. Explain the concept of continuous improvement processes and how they can affect service delivery?
21. Mention any three (3) examples of maintaining privacy and dignity of the client when providing personal care to the aged clients?
22. Provide any three (3) examples of maintaining confidentiality and disclosure of client’s records?
23. Name anyone (1) situation it is necessary to disclose client’s records or information about client to third parties?
Case Study
Consent of the legal guardian
You received paperwork regarding one of your clients who is in the palliative care unit. The paperwork is regarding the treatment options the resident requires immediately. When you reviewed the paperwork, you identified the legal guardian of the client has not signed the paperwork.
- Can you use the paperwork without legal guardian’s signature? Why or why not?
- What is the difference between a guardian and administrator?
Facilitating individual service planning and delivery
Ms Mona has been living at a large residential aged care centre for several months, when her long-term partner, Ms Julie tells the manager she is very worried that Ms Mona is becoming increasingly distant, withdrawn and depressed. Ms Mona avoids mixing with the other residents and shows little interest in the outings her partner organises. Ms. Julie is Ms. Mona’s nominated carer and partner. Ms Julie is concerned and speaks to the manager of the service about this.
The reason for Ms Mona agitation becomes clear when a nurse hears a volunteer helper insisting Ms Mona to go along with her family’s wish for staying with her family at their home. The family is against Ms. Mona’s relationship with Ms. Julie.
Ms Mona is a diabetic patient with high cholesterol levels and high blood pressure. The family believes Ms Mona is mentally unfit and requires some medical treatments. The aged care facility has analysed the situation and prepared a service plan with the assistance of Ms Julie to look after Ms. Mona.
Ms. Julie is really concerned after knowing what happened and discussed the situation with Ms Mona and aged care facility that they are planning to move the care facility in next 30 days.
The aged care home is committed to treating everyone with dignity and respect. The home develops an awareness and training program with the clear goal of making sure that all staff, including volunteers, have the understanding, skills and motivation to deliver services that are LGBTI responsive, inclusive and sensitive. It arranges a meeting with the family to explain that Ms Mona’s identity is not negotiable and discuss how they can work together to support her. The home reviews its policy to reflect that the client is the person who nominates who they want involved in their care.
- Read the case study and answer, why is it important to establish and maintain relationships with the Ms. Julie?
- What factors the organisation must consider providing individualised care services to Ms. Mona?
- Why is it critical to review service delivery implementation for your clients such as Ms. Mona?
- Why is it important to clearly record the decisions made and planning activities? Provide any two (2) reasons
Duty of Care
Rex is 70 years old male living in the Rosedale care facility. Rex has stroke about 5 years ago which left him with left sided weakness. Rex was very active and socially interactive person before having stroke. He loves to participate in all the activities of the facility and he goes out every alternate Friday to RSL club to have catch up with his friends. Rex could go independently before having a stroke.
After having stroke, Rex condition does not permit him to go out of the facility independently. Facility management decided has provided carer to accompany Rex every Friday. Rex now has electric scooter which he uses to go to the RSL club. Carers have reported that Rex does not listen and drinks a lot. Sometimes Rex gets quite intoxicated and on one occasion, the worker had to assist Rex to throw up when he returned from the club.
- Do you think Rex has right to attend RSL club?
- List any two (2) care obligations which the personal care worker to fulfill as per organizational policies and procedures?
- What are the two (2) issues / Challenges the care workers will face while attending the resident care outside the facility?
- What are your roles and responsibilities regarding protecting Rex’s preferences as per organisation policies and procedures? Mention any four (4)
- Name the responsible authority to be notified if Rex’s health continued to be deteriorated due to excessive drinking while attending social activity?
Strength based approach
Tim is 55 years old male who had motor vehicle accident about five years ago. He had lost strength of his lower limbs. He uses wheelchair to get around the house. Tim’s parents are very helpful towards his care activities. Tim was a fully qualified professional health care trainer before the accident.
This accident has led Tim to give up his profession, but Tim is still very healthy and determined to educate people about healthy choices. Tim has a meeting with his case manager (Rebecca) today and he expressed his wish to continue his profession to educate older people to maintain healthy choices. Rebecca was fully satisfied after meeting Tim about his career choice. She is happy to get Tim enrolled in the course to update his qualification up to the current industry requirements’. Tim has to attend the TAFE to update his qualification. Rebecca is quite positive that Tim can still fulfil his profession and bring positive change in older people. Tim’s parents are very concerned about Tim’s ability to study again because of his age and injuries.
- As per case scenario, list the two (2) core strengths of the client that help him to achieve his goals?
- Name the approach the case manager is implementing in the given scenario to empower the client?
- List the three (3) main strategies that to promote strength-based practice?
- What support strategies you would implement to help Tim’s family to support his decision to pursue his career? Mention any two (2) support strategies.
