As the manager of a customer service call center, you are evaluating the quality of the call center’s operations. One of the most important metrics in a call center is time in queue (TiQ), the time a
Summative Assessment: Call Time Business Research Email – Managers need to make informed decisions. Using data, or research, to analyze your business is an important part of making decisions and evaluating business performance. An IT manager analyzes service levels, a marketing manager tries to predict results of planned campaigns, and virtually any business manager needs data to identify relationships between relevant variables. […]