Assignment Task
This assessment is based on ACA Restaurant Café’ Business Plan and uses several scenarios to complete the 3 (three) Tasks. Certain tasks contain sub-tasks with written questionnaires, case study analysis report, role plays, and development of organisational records. These tasks comprise the assessment of the application of ACA Restaurant Café’ business standards and policy knowledge and addressing the need to establish and manage positive business relationships.
You will need to demonstrate management skills to use high-level communication and relationship building skills to conduct formal negotiations and make commercially significant business-to-business agreements. Proactively maintaining regular contacts, incorporating feedbacks through monitoring follow-ups to improve connections can build trust and respect into these relationships. Appropriate application of negotiation techniques with agreed terms and conditions reflected in designing the agreement contracts must reflect the business summary of ACA Restaurant Café’ and should state relevant experience/exposure with such workplace environment.
You are required to respond to all the tasks by demonstrating your skills and knowledge within the assessment guidelines and requirements. Certain tasks have been developed with templates, tables, and sections with appropriate spaces, in which you will have to complete and/or provide information to ensure you demonstrate the skills and knowledge of the units. Marking criteria have been provided to support the student’s understanding of the requirement for each task. To be deemed competent in this assessment each student must demonstrate through written reports and provide information in given templates, the knowledge, and understanding of what actions are necessary to obtain and keep current with the legislative requirements for their industry and specific business. You will have to respond to all the tasks by demonstrating your skills and knowledge within the assessment guidelines and requirements. In Task 2B, 2D, 3A and 3B, there are templates provided, in which you will have to utilise to ensure you validate the required skills and knowledge
- A comprehensive, detailed and integrated establishing business relation information and management plan
- A work strategy and operation procedures
- A formal communication strategy
- A reflection of current relevant legislation regarding diversity, working conditions and WHS acts
- Formal and planned involvement with a wide range of stakeholders
- A documented risk, issues, and change-management methodology
- A quality execution plan with assurance and control processes of work operations for customer services
- A restaurant café’ team-based environment
This task consists of questionnaires that associate with the knowledge of establishing business relationship procedures and standards through identifying potential business networks, consideration of the legal constraints, scope to manage regular contacts, seek feedback and utilise the support of experts to maintain these relationships for ACA Restaurant Café. The responses should include the following: · Must be relevant to the business functions and standards of ACA Restaurant Café that you will find in e-learning unless otherwise stated. Responses should link to the theoretical and legislative aspects of work operations followed by relevant experience/exposure within ACA Restaurant Café’ work environment and the scenario incident stated within the assessment. Your response to the questionnaires must relate to roles and responsibilities and business of the restaurant café. · The questionnaires have been developed with templates and sections with appropriate spaces, in which you will have to complete and/or provide information to ensure you demonstrate the skills and knowledge of the units. Instructions are provided to which students must comply to gain the competency level. · Marking allocations have been stated with each task to support the comprehension of the required information to be delivered. · Demonstrate that you can or have applied what you have learned, regardless of whether you have undertaken all the performance requirements of the workplace.
Role Play and Records Development
This activity has been designed to assess your knowledge and understanding of integrating negotiation techniques and skills with relevant cultural context to standards and policies and procedures of the workplace to reach an agreement between parties involved. This task consists of conducting 2 (two) role plays of business meeting making commercially significant business-to-business agreements – one with the intention of resolving issues and improving business deals with an existing business relation , and the other to enter into a new business dealings with a customer, who had been attending the restaurant café’ for social gathering. With each business meetings you have conducted, you are to record both meeting minutes distinctly. The execution of the role play and minute meeting recording should include the following: · must be relevant to the standards and policies of ACA Restaurant Café and Business Summary plan that you will find in e-learning unless otherwise stated. Responses should link to the theoretical and legislative aspects of establishing business relationship practices followed by relevant experience/exposure within ACA Restaurant Café’ work environment.
The information provided must relate to roles and responsibilities and business of the restaurant café. · Two (2) role play tasks have been developed based on staged real-life workplace environment as will be generated by your Assessor, with the consideration of the scenario incident provided within the assessment. Certain procedural acts based on legislative and ethical work practices to apply negotiation techniques have also been contemplated within the development of these tasks. You are to follow the guidelines on how to demonstrate the role plays with reference to the marking guide provided in the appendices. Partners from your class will be required to assist you to conduct the role play to demonstrate the skills and knowledge of the units. Instructions are provided to which students must comply to gain the competency level. · theory answers without reference to ACA Restaurant Café’ business operations will not be assessed as satisfactory ·
The development of both the meeting minutes recording must be relevant to the contents of the negotiation/business meeting conducted during the role plays of previous tasks. Each meeting minutes must reflect and comprise of the requirements to accommodate the performance.
Confirmation to Formal Contractual Agreements
This activity has been designed to assess your knowledge and understanding formal contract agreements in writing, obtaining approvals, seeking feedback, respecting the agreed terms and nurturing relationships through consistent communication bestowing to organisational requirements. This task consists of the development of 2 (two) formal agreement contracts based on the two business meetings conducted as stated in Task 2 and thus communicating electronically relevant information to appropriate colleagues and stakeholders within appropriate timeframes to ensure everyone is aware of the negotiated business connections. The execution of these tasks should include the following: · must be relevant to the standards and policies of ACA Restaurant Café and Business Summary plan that you will find in e-learning unless otherwise stated. Responses should link to the theoretical and legislative aspects of establishing business relationship practices followed by relevant experience/exposure within ACA Restaurant Café’ work environment.
The information provided must relate to roles and responsibilities and business of the restaurant café · to generate the 2 (two) formal agreement contracts, you must refer to legislative and ethical work practices standards and policies of ACA Restaurant Café and must reflect to the contents of the negotiation/business meeting conducted during the role plays of the previous tasks. You are to follow the guidelines on how to demonstrate and/or complete the task with the use of the information given in previous tasks. The development of the document must comprise of the requirements to accommodate the performance requirements as stated in the task instructions and marking criteria, and to complete this task, the student must comply and use the template provided · the electronic information sharing tasks to appropriate colleagues and stakeholders have been designed to demonstrate the use of high-level communication.
The information must reflect the relevant scenario incidents and the previous tasks responses to foster reviewing and acting upon information needed to maintain sound business relationships. Instructions are provided to which students must comply to gain the competency level. · theory answers without reference to ACA Restaurant Café’ business will not be assessed as satisfactory. · demonstrate that you can or have applied what you have learned, regardless of whether you have undertaken all the performance requirements of the workplace.
