I need a final reflection post
a final reflection on: What have you learned about the case study? What have you learned from your teammates about various ways in which one conflict may be resolved? What will you take away from this discussion? incorporate scholarly support and cite specific peer contributions and reflections).
Peer contributions and reflections:
1) Reiterating the company’s processes as well as
customer laws and regulations, I would like to stress that the items cannot be
returned after they have been used in accordance with the company’s terms and
conditions.
This issue may have been avoided if the
company’s shipping and return policies and terms of service had been clearly
stated. Everyone gains if the company is excused from returning used products.
Developing standards and laws that allow for a
clear system of product evaluation before they can be processed for return
would be the best way to deal with this conflict or difficulty, allowing things
that have been extensively used to be identified and processed for return or
ineligibility.
If a consumer takes advantage of the firm’s
lack of acceptable return criteria and standards, such as only damaged items
may be returned after a particular time period, the company avoids dealing with
such problems.
2) In this case, my first inclination would be to
politely decline. I would try to justify myself since I work for the company
and am acquainted with its return policy. I would begin by gently informing and
persuading the purchase.
This problem may have been avoided if the
salesman had explained the company’s defective items and return policy during
the purchase. They will not return an item if they are aware of the
limitations.
Negotiation is the most effective method for
dealing with this issue. Talks are the first step in resolving a problem since
they bring opposing parties together to discuss their options. Understanding
where the negotiation process begins and ends is critical for issue resolution
and building a negotiating strategy (Van der Molen et al., 2018). Purchasers must be advised not only that the things cannot be returned,
but they must also be ensured that they will not be abused.
The organization may maintain its standards and
show its commitment to conducting business ethically by using conflict
resolution strategies such as negotiation and persuasion. This leads in a
win-win situation for all parties concerned. The most efficient way to persuade
and comprehend a customer’s thinking is to persuade and understand his or her
thinking.
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a final reflection on: What have you learned ab appeared first on blitzarchive.com.