You are a Contact Centre Operator for an online Clothing Store in Sydney CBD. Your Pod Leader has asked you to prepare a feedback survey to improve the overall customer service satisfaction. Create a Customer Service Survey. Below are some tips when implementing your survey: Use closed questions around demographic and customer information that is relevant such as age, gender, income level. Add open questions that address the following: Address the customer’s needs – what would they like more or less of? How customers would like to be communicated with? What is their level of Customer Satisfaction? Please note: You can also use a scale rating and have a minimum of 5 questions.
You are a Contact Centre Operator for an online Clothing Store in Sydney CBD. Your Pod Leader has asked you to prepare a feedback survey to improve the overall customer service satisfaction.
Create a Customer Service Survey.
Below are some tips when implementing your survey:
Use closed questions around demographic and customer information that is relevant such as age, gender, income level.
Add open questions that address the following:
Address the customer’s needs – what would they like more or less of?
How customers would like to be communicated with?
What is their level of Customer Satisfaction?
Please note: You can also use a scale rating and have a minimum of 5 questions.