their u.erstanding of the learMng outcomes
in their u.erstanding of the learMng outcomes of the unit.
After your Presentation where each student will have spoken, you will be asked three questions Each student must take responsibility to answer these questrons
• What leadership skills did you ublize as you worked together as a team? • What e did you ream as you prepared thrs assessment? • VVhat was highlight of working together as a group?
Task Instructions
In small groups of up to 4 students. you are required to prepare a 2,500-word leadership plan to provide leadership in a global hospitality situation.
This is a simulation, therefore, students are to assume the roles of the executive team of a hotel or hospitality enterprise of your choice (pending approval by your Learning Facilitator)
Your group vAll consist of department he.s. chosen according to the situation you select. one of which must be a leader (general manager). As such, the leadership approaches must be consider. from a mult.epartrnent perspective.
To prepare your leadership plan. you should identify one (1) crisis. ethical or issues-bas. situation in a hospitality environment. preferably a current or recent one (occur. in the past 5 years). You may even predict a future sduation based on hotel trends
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Exampfes of cnsis, ethical a. iss.s-based situations in the current hospitality environment include (but you are not restricted to these), • M.. pandemic (for example, SARS. MERS. COVID-1g, food poisoning. etc ), 3/8 • Terrorism and/or political unrest, • Natural disaster (for example, cyc-bne/humcane, flood, bushfire. etc ), • Scandal or b. publicity, • Sustainability (for example. food waste. amenities. general waste. etc., • Labour and workforce issues (for example, salaries. benefits. working conditions, etc., IT1717:71otilc”in g?ril;a7:rreclravr;irrc;r7 eT,’Iltn9m1Ieo”rWrZ:rie=o;y1 ke systems or processes. etc ), • New owners andor new .tel brand
T. group ne.s to identify, evaluate. and anal, t. key issues, and then write a lea.rship plan across the hotel (nducling an overall hotel and incl.:kW department
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as communication, ethics, sustainability, and cultural diversity (but is not limited to these).
Part A – Written Plan Your submss■on should include. in this or.
Torrens Assessrnent Group Cover Sheet Table of Contents Introduction – Outlining the aims and purpose of the study. what the topic of the report is and briefly discussing what the reader will learn from reading the report 1 Summary of the situation (what. who, where) 2. Key issues relating to the situation (eg. irnpact on different departments).
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3. Leadership approach (theoretical and practical) 4. Solutions (consider various stakeholders) Conclusion – A summary of the key points that have .en made in the body of the Zer:ence List Appendix – The 3-month leadership plan (table format with goals)
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Part B – Simulated Meeting Your subrtnsS,On should ,nclude
The vratlen report developed in Part A is to . summarised and prepa. as a
presentation to be given to the senior executive team of the hotel., Eeach teamis :tilegmg le:trZitiht:Ikteh:”GaM7re:erZtreel=tnierTi haende’n’ e ‘aecandofhtheetaenalinit members take one part 1. Introduction 2 Background summary 3. Actions to be undertaken
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