You have just joined a team of Consulting Psychologists. The team has a client organization that markets a range of products and services, including a chain of Health Clubs. Your supervisor has given you a dataset obtained for the client relating to the marketing and consumer response to the clubs and she wants you to investigate the dataset with the aim of producing a report for the client highlighting what it suggests. The data were obtained by interview and questionnaire from 263 club members after the first three months of membership. Task The data file was set up by a temporary member of staff who had no specific knowledge of the variables and you have been warned that the file may contain some input errors. So the first task is to screen the data to identify any possible input errors and decide how you want to deal with these. You should then provide a statistical summary of each of the key variables. The client would like to know what influenced how much members used the club, their overall satisfaction and their loyalty to other products and services marketed by the organisation. The questions you have been asked to investigate are therefore as follows: 1. Are there any differences between male and female customers on variables that might to be of importance to the organisation and future marketing campaigns? 2. Does the number of visits made, brand loyalty or customer satisfaction vary with the initial point of contact or gender of the customer? 3. Are those customers whose first point of contact was Facebook greater internet users. 4. Are the personality variables useful in predicting number of visits, customer satisfaction or brand loyalty? Report You will prepare a report in three sections: The main report, Appendix A, Appendix B and Appendix C. The main report Your report is intended for a mixed audience of graduate level employees. All will have a reasonable grasp of quantitative data, but only a few will have a good understanding of inferential statistical methods. It is important, therefore, that (a) your account should provide a clear statement of each question being addressed with an adequate description of the data being used to address the 3 question using summary tables and/or graphical presentation, with appropriate text directing the readerâ€
s attention to the key points. and (b) the descriptive accounts are backed up by appropriate statistical analysis presented in a style appropriate for those with an understanding of statistical method. The report does not need to follow the structure of a research paper for publication, but the presentation of data summaries, graphs and the outcome of statistical analyses should follow American Psychological Association guidelines. This part of the report should not include any raw output (cut and paste) from SPSS, so all required information must be taken from SPSS and presented appropriately. Appendix A This will report on how you screened the data and what you did with cases that appeared to be data entry errors. This appendix can include raw SPSS output. Appendix B This will report how you investigated any key statistical assumptions required for the analyses used and what you concluded from these investigations. This part of the report can have unformatted extracts from SPSS output to show the procedures used. Where appropriate you should indicate how SPSS has dealt with the failure of an assumption. Appendix C This will have all of the raw SPSS output relating to the analyses reported in the main report. Only analyses you have referred to in the main report should be included and each analysis should be clearly labelled so that it can be linked to what is presented in the main report.
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