Soleil Panel Distribution, a solar panel company, has been in business for 25 ye

Soleil Panel
Distribution, a solar panel company, has been in business for 25 years. For the
first two decades, they focused primarily on distributing small panels used in
personal electronic devices, such as calculators and watches. As solar-powered
technology has developed more, the company is seeing unprecedented growth. They
have gone from 15 employees to well over 150 in three years. They are expanding
in multiple ways and are seeing growth in residential rooftop solar panel
sales, large-scale commercial applications, and product distribution.
While this rapid
growth has increased both sales and profits, it has also presented various
challenges for a company so accustomed to small-scale operations. One of the
most pressing challenges is the orientation of new employees. In the first 12
years, the organization hired one or two employees every few years. An
administrator easily handled this process, and each department handled tasks
pertaining to the new hire’s various roles. More recently, the company has
experienced monthly increases in personnel of as many as 20 employees, making
their current orientation process obsolete. The administrator who previously
handled new employee orientation had been trying to improve the process, but it
has become clear that the company no longer has the time or processes in place
to overcome this challenge.
In addition,
analysis of the solar industry competition implies that a quick growth of the
employee workforce could position Soleil Panel Distribution to improve its
market share.
Over the years,
Soleil Panel Distribution has grown and developed a seasoned software team as
part of the IT department. The department is confident a new software
application called SolDistHR can meet their needs while addressing concerns.
While anticipating rapid growth and additional software vulnerabilities, the
company is also concerned with security and customer support.
1. Explain the
importance and function of problem management in supporting SolDistHR once it
is implemented.
2. Describe
how you would apply the steps of incident management to address issues and
mitigate future issues related to SolDistHR.
Requirements:
The submission accurately explains the importance and
function of problem management in supporting SolDistHR once it is implemented
The description accurate describes the steps of incident
management and how they would be applied to address issues and mitigate future
issues related to SolDistHR.
The submisson MUST follow the requirements.