Please see attched file Please i need the work clear and well presented, marks m

Please see attched file Please i need the work clear and well presented, marks may be reduced for poor presentation. Moreover i need unique words and without plagiarism.Please take look to the assignment instruction as the number of the words is realy important.
Assignment Question(s):
1.
In your own words, summarize the article. ( 150 – 200 words ) ( 5
marks )
2.
To which extent do you agree or disagree with the author point of
view “that internal customers’ needs are important as externals to create a
true quality environment” and Why? ( 150 – 200 words ) ( 5 marks )
3.
Discuss the tools needed to
operate within the new environment as indicated by the author. ( 150 – 200
words) ( 5 mark )