Operations Management

The health care delivery system has an ethical responsibility to protect patient information and data as it relates to the process of patient care. Patients are also protected regarding their decisions to divulge personal medical information to additional parties and should always feel confident sharing their medical information with their caregiver as the maintenance and security of that information is protected by law. Pozgar (2023) states, “the Code of Federal Regulations (CFR) points out that the patient has the right to confidentiality of his or her clinical records” (p. 1).

You are the human resource management (HRM) administrator for Shady Valley Hospital Center. The hospital is a 500-bed comprehensive facility that offers medical and surgical programs, such as emergency care, oncology, pediatrics, heart and vascular care, and orthopedics. The hospital is committed to bringing state-of-the-art health care services with a focus on diversity, equity, and quality of care for their patients. You and your team will be working with multiple administrative staff to include all C-Suite administrators and officers. You are tasked with developing and presenting a PowerPoint presentation for the board of trustees.

The topic of this 10-12 slide presentation will focus on patient confidentiality and address the following:

Introduction: Explain the importance of patient confidentiality, ethics, and the physician-patient relationship, as they relate to care provided and positive health care outcomes for patients.
Explain the origins of Health Insurance Portability and Accountability Act (HIPAA), including who this federal law applies to, where the law applies, and the relationship between HIPAA and Personal Health Information (PHI).
Discuss possible exclusions to the privacy rule within HIPAA, and when, where, how, why, and who is excluded.
Discuss the importance of evidence-based outcomes such as audits and risk analysis, and how organizational policies can be used to improve patient confidentiality and patient health care outcomes.
Explain how PHI will be stored and how passwords will be changed and secured to reduce corporate liabilities.
Discuss how patients will be informed and educated regarding the organization’s privacy practices.
Explain the ethical duty of a health care organization to apply HIPAA to protect PHI of patients and medical staff regarding unauthorized access, use, sale, or modification of personal information.
Conclude your presentation with an analysis of two evidence-based or national benchmarks that can be enacted to improve patient confidentiality in a hospital setting.

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