NTC 300 Assignment Week 5 Discussion Question: Troubleshooting Overview

You are part of a small IT service and support team. Your manager asks you to mentor a new person being

transferred onto the team. You are advised to begin your task with an overview of the six steps of cloud

troubleshooting methodology.

Write a short overview of the six steps, including an example of how they are implemented.

Post your explanation to the discussion area.

Respond to at least one of your peers. In your response, consider sharing your thoughts on how you may alter the use

of the methodology when troubleshooting different scenarios or issues (e.g., an issue related to a network, versus a

server, versus general access to an application).

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