Issues with an EHR
Identify three user issues with an EHR and create a problem statement.
Part 1: Voice of the Customer: To start your usability and UX project, you need to collect the voice of the customer. Here are two methods you can use:
1. Talk to an EHR user and ask for three things they don’t like or have issues with. If you work at a healthcare facility, you can talk to an EHR user there. If you don’t work at a healthcare facility, you can visit it and ask to speak to someone who uses the EHR and ask for three complaints or issues about the EHR they are using.
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