If the customer care manager of ABC company asked you to serve on a committee to develop a performance appraisal system for evaluating the customer care associate, what performance criteria would you identify? Out of these criteria, which ones do you think are most likely to be the critical success factor for the customer care associate in the long run. Explain

If the customer care manager of ABC company asked you to serve on a committee to develop a performance appraisal system for evaluating the customer care associate, what performance criteria would you identify? Out of these criteria, which ones do you think are most likely to be the critical success factor for the customer care associate in the long run. Explain