Identify and act on lessons learned from incidents and events. Review the extent to which systems, processes and practice facilitate positive outcomes for individuals. Evaluate the achievement of person-centred outcomes to identify where improvements could be made.
Section One
- Explain how to use continuous quality improvement tools and techniques to meet regulatory and best practice guidance requirements.
- Evaluate the potential signs or indicators of poor practices.
- Describe how quality assurance practices inform quality improvement activities.
- Explain how governance, audit processes and compliance activity can support person-centred, outcome-based practices.
- Identify areas where digital technology could improve or enhance outcomes-based person-centred practice.
- Identify and act on lessons learned from incidents and events.
- Review the extent to which systems, processes and practice facilitate positive outcomes for individuals.
- Evaluate the achievement of person-centred outcomes to identify where improvements could be made.
- Analyse the processes and models of best practice in ‘change management’.
- Evaluate the tools available and skills needed to inspire change, development and innovation across the service.
- Evaluate the range of external drivers for change and how these impact on service Evaluate success factors and barriers to implementing effective change
Section Two
- Discuss the main legislative and regulatory frameworks that inform quality standards within own organisation
- Review quality standards within own organisation and their impact on positive outcomes for users of services
- Evaluate a range of methods that can be used to measure the achievement of quality standards
- Analyse how quality assurance standards relate to performance management