Emails From A Positive And Negative Perspective
Overview:
Electronic media provides you with many options for creating effective messages in
business. In many scenarios, you will be asked to craft a positive
message in response to a customer’s issue. In this assignment, you will be asked to
compose messages from both the perspective of a customer and a customer service
representative.
Instructions:
Choose a recent purchase or customer experience you have had that did not
meet your expectations.
Write an email to the company expressing your dissatisfaction and concerns.
Place yourself as the customer service representative receiving your email and
respond appropriately.
Requirements
Your email messages should be brief and to the point.
Include a clear subject line in each email.
Use a professional tone on the email response from customer service.
Be sure to read the criteria below by which your work will be evaluated before
you write and again after you write.
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