Do you remember our earlier discussion about the expectations or assumptions we
Do you remember our earlier discussion about the expectations or assumptions we hold while communicating? (Recall our clip of Seinfeld where characters assumed conversation happened at booths, not counters?) Assumptions come from our worldview, which we obtain from modeling others and from our own experiences. For example, we learn that conversations typically contain a beginning, middle, and an ending. We feel strange when our conversations are cut off abruptly and may conclude it was not much of a conversation at all.
Assumptions are sometimes fair to make: When communicating with my husband, I assume he will remember who I am, he will have the same voice he has always had, and that we will both speak English during our conversation. I have learned these are fair assumptions to make, so I can simplify my conversations. To operate without assumptions would render us incapable of conversing with others!
Assumptions are sometimes untrue and harmful. They certainly vary in the degree of risk they carry for the communicators. As we shall see in a moment, the characters in our video clip have assumptions that turn out to be quite dangerous.
When we consciously identify our assumptions, we can improve our thinking (and our communication with others)!
Activity Directions:
1. Please watch the clip below (you will probably want to watch it more than once).
2. Answer all three questions and submit your work in the appropriately named assignment drop box. Be sure to make your document a Word document. (Submit your work as a .pdf, .dox, or .rtf by selecting “save as” from the drop-down menu, and then selecting one of the types mentioned just now). Please answer each question with a claim and support for your claim from the clip and course material.
What assumptions do each of the characters make about one another in the scenario? Consider: the customer, the male clerk behind the counter, and the female clerk in the back stock room.
How does the context impact the characters’ assumptions in the scenario (leading to the misunderstanding)? Consider McGaan’s Six Kinds of Context: the physical, inner, symbolic, relational, situational, cultural.
How does the process of communication itself contribute to the misunderstanding between parties? (Consider the model of communication on pages 21-22 as well as the explanation of communication process on pages 15-16).
watch the clip in youtube called non effective communication 30 second
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