Direct and non-direct patient care.

Customer service is a hot topic for all industries, and especially in health care. In your initial discussion post, address the following:

Identify one direct patient care and one non-direct patient care scenario that you have observed.
Describe the scenario and delineate in detail how the situation should be handled from a customer service perspective.
Describe four strategies to calm an upset customer.
Identify three data elements you could use to analyze the customer service level of a department.

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