Differentiate between emotions and moods. 2 Identify the sources of emotions and moods.

Emotions and moods.

1 Differentiate between emotions and moods.

2 Identify the sources of emotions and moods.

3 Show the impact emotional labor has on employees.

4 Describe affective events theory.

5 Describe emotional intelligence.

6 Identify strategies for emotion regulation.

7 Apply concepts about emotions and moods to specific OB issues.