Student Pack

What is the purpose of this document?

The Student Pack is the document you, the student, needs to complete to demonstrate competency. This document includes the context and conditions of your assessment, the tasks to be completed by you and an outline of the evidence to be gathered.

The information includes the following:

Information related to the unit of competency

Guidelines and instructions to complete each task and activity

A student evaluation form

Student Evaluation Form

These documents are designed after conducting thorough industry consultation. Students are encouraged to evaluate this document and provide constructive feedback to their training organisation if they feel that this document can be improved.

Link to other unit documents

The Student Pack is a document for students to complete to demonstrate their competency. This document includes context and conditions of assessment, tasks to be administered to the student, and an outline of the evidence to be gathered from the student.

The Unit Mapping is a document that contains information and comprehensive mapping with the training package requirements.

The Unit Requirements is a document that contains information related to the unit of competency for New Era Institute staff and students.

Student and trainer details

Student details
Full name:
Student ID:
Contact number:
Email address:
Trainer details
Full name:

Qualification and unit of competency

Qualification/Course/Program Details
Code:	SIT50416
Name:	Diploma of Hospitality Management
Unit of competency
Code:	BSBMGT517
Name:	Manage operational plan

Assessment Submission Method

☐ By hand to trainer/assessor ☐ By email to trainer/assessor

☐ Online submission via Learning Management System (LMS)

☐ Any other method _________________________________________________

(Please describe here)

Student declaration

I have read and understood the information in the Unit Requirements prior to commencing this Student Pack

I certify that the work submitted for this assessment pack is my own. I have clearly referenced any sources used in my submission. I understand that a false declaration is a form of malpractice;

I have kept a copy of this Student Pack and all relevant notes, attachments, and reference material that I used in the production of this Student Pack;

For the purposes of assessment, I give the trainer/assessor permission to:

Reproduce this assessment and provide a copy to another member of staff; and

Take steps to authenticate the assessment, including communicating a copy of this assessment to a plagiarism checking service (which may retain a copy of the assessment on its database for future plagiarism checking).

Student signature: ________________________________

Date: ____/_____/______________

Assessment Plan

The student must be assessed as satisfactory in each of the following assessment methods in order to demonstrate competence in a variety of ways.
Evidence number/ Task number	Assessment method/ Type of evidence/ Task name		Sufficient evidence recorded/Outcome
Assessment task 1	Knowledge Test (KT)		S / NS (First Attempt) S / NS (Second Attempt)
Assessment task 2	Skills Test (ST)		S / NS (First Attempt) S / NS (Second Attempt)
Assessment task 3	Project (PT)		S / NS (First Attempt) S / NS (Second Attempt)
Assessment task 4	Project (PT)		S / NS (First Attempt) S / NS (Second Attempt)
Outcome	C ☐ NYC ☐	Date assessed:	Trainer signature:

Completion of the Assessment Plan

Your trainer is required to fill out the Assessment Plan Outcome records above, when:

You have completed and submitted all the requirements for the assessment tasks for this cluster or unit of competency.

Your work has been reviewed and assessed by your trainer/assessor.

You have been assessed as either satisfactory or unsatisfactory for each assessment task within the unit of competency.

You have been provided with relevant and detailed feedback.

Every assessment has a “Feedback to Student” section used to record the following information. Your trainer/assessor must also ensure that all sections are filled in appropriately, such as:

Result of Assessment (satisfactory or unsatisfactory)

Student name, signature and date

Assessor name, signature and date

Relevant and detailed feedback

Unit Requirements

You, the student, must read and understand all of the information in the Unit Requirements before completing the Student Pack. If you have any questions regarding the information, see your trainer/assessor for further information and clarification.

Pre-Assessment Checklist: Task 1 – Knowledge Test

The purpose of this checklist

The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it.

Section 1: Information for Students

☐ Make sure you have completed the necessary prior learning before attempting this assessment.

☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.

☐ Make sure you understand what evidence is required to be collected and how.

☐ Make sure you know your rights and the Complaints and Appeal process.

☐ Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix – Appendix A and negotiate these with your trainer/assessor).

☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers).

☐ Make sure that you have all the required resources needed to complete this assessment task.

☐ The due date of this assessment task is in accordance with your timetable.

☐ In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.

☐ The request for an extension to submit your assessment work must be made before the due date.

Section 2: Reasonable adjustments

I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox.

☐ I do require reasonable adjustment

☐ I do not require reasonable adjustment

Declaration (Student to complete)

☐ I confirm that the purpose and procedure of this assessment task have been clearly explained to me.

☐ I confirm that I have been consulted about any special needs I might have in relation to the assessment process.

☐ I confirm that the criteria used for this assessment have been discussed with me, as have the consequences and possible outcomes of this assessment.

☐ I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.

☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.

☐ I confirm that I am ready for assessment.

Student Name: ______________________________________

Student Signature: ___________________________________

Assessment method-based instructions and guidelines: Knowledge Test

Assessment type

Written Questions

Instructions provided to the student:

Assessment task description:

This is the first (1) assessment task you must successfully complete to be deemed competent in this unit of competency.

The Knowledge Test is comprised of twenty(20) written questions

You must respond to all questions and submit them to your Trainer/Assessor.

You must answer all questions to the required level, e.g. provide an answer within the required word limit, to be deemed satisfactory in this task

You will receive your feedback within two (2) weeks, and you will be notified by your Trainer/Assessor when your results are available.

Applicable conditions:

All knowledge tests are untimed and are conducted as open book assessment (this means you can refer to your textbook during the test).

You must read and respond to all questions.

You may handwrite/use a computer to answer the questions.

You must complete the task independently.

No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.

As you complete this assessment task, you are predominately demonstrating your written skills and knowledge to your trainer/assessor.

Resubmissions and reattempts:

Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.

The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.

For more information, please refer to the Training Organisation’s Student Handbook.

Location:

This assessment task may be completed in:

☐ a classroom

☐ learning management system (i.e. Moodle),

☐ workplace,

☐ or an independent learning environment.

Your trainer/assessor will provide you with further information regarding the location for completing this assessment task.

Instructions for answering the written questions:

Complete a written assessment consisting of a series of questions.

You will be required to answer all the questions correctly.

Do not start answering questions without understanding what is required. Read the questions carefully and critically analyse them for a few seconds; this will help you to identify what information is needed in the answer.

Your answers must demonstrate an understanding and application of the relevant concepts and critical thinking.

Be concise, to the point and write answers within the word-limit given to each question. Do not provide irrelevant information. Remember, quantity is not quality.

You must write your responses in your own words.

Use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups based on attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender-inclusive language should be used.

When you quote, paraphrase, summarise or copy information from other sources to write your answers or research your work, always acknowledge the source.

Purpose of the assessment

This assessment task is designed to evaluate student’s knowledge essential to manage operational plan & knowledge regarding the following:

Knowledge to develop an operational plan in consultation with relevant personnel after researching, evaluating and recording resource requirements.

Knowledge to establish and apply the consultation process as an integral part of the operational plan.

Knowledge to ensure the operational plan includes key performance indicators and the establishment of the resources is supported by a variety of information sources and if required, obtain specialist advice.

Knowledge to establish contingency plans for the operational plan.

Knowledge to seek approval of the plan from the relevant authorities.

Knowledge to establish and apply strategies to ensure physical resources and services are acquired, and new employees are recruited as per the organisational procedures.

Knowledge to identify the intellectual property rights and responsibilities in recruitment and acquisition of resources and services.

Knowledge to establish and monitor performance systems and processes to assess the progress of the operational plan in achieving profitability.

Knowledge to evaluate the budget and financial information to monitor profit and productivity performance.

Knowledge to specify the areas of underperformance and suggest possible solutions.

Knowledge to apply systems to make sure that mentoring and coaching are provided to support individuals and teams.

Knowledge to negotiate recommendations for variations to operational plans and establish and apply systems to ensure that procedures and records associated with documenting performance are managed as per the organisational requirements.

Knowledge to read, collect, review, interpret/understand and analyse/review text-based business information from a range/number of sources.

Written knowledge to organise and deliver information effectively in managing project scope to a range of stakeholders/interested people.

Task instructions

This is an individual assessment.

To ensure your responses are satisfactory, consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.

To be assessed as Satisfactory in this assessment task all questions must be answered correctly.

Assessment Task 1: Knowledge Test

Provide your response to each question in the box below.

Q1:	Explain in your own words, the following models and methods of Strategic Planning: Issue- or Goal-Based Strategic Planning Model Scenario Strategic Planning Model Alignment Strategic Planning Model Write 50-100 words for each.	Satisfactory response
		Yes ☐	No ☐

Q2:	Answer the following: What is the purpose of an operational plan in achieving the organisation’s plan? Write your answer in 50-100 words. How does the operational plan of an organisation impact on different areas of the business? Write your answer in 50-100 words.	Satisfactory response
		Yes ☐	No ☐

Q3:	Answer the following: Define the budgeting process. Write your answer in 50-100 words. Explain the purpose of operational budgeting. Write your answer in 50-100 words. Compare and contrast the Top-Down Versus Bottom-Up budgeting processes. Write your answer in 150-200 words.	Satisfactory response
		Yes ☐	No ☐

Q4:	Answer the following: Prepare a list of four (4) alternative approaches to be used to develop key performance indicators to meet business objectives. Explain any two (2) approaches discussed in part ‘a’. Write your answer in 50-100 words.	Satisfactory response
		Yes ☐	No ☐

Q5:	Answer the following: What laws should organisations comply with when managing operational plans? Write your answer in 30-50 words. Outline any four (4) broad areas of legislation that apply to nearly all Australian organisations when implementing and managing operational plans. Write your answer in 200-250 words	Satisfactory response
		Yes ☐	No ☐

Q6:	Answer the following: Explain the purpose of workplace policies and procedures. Write your answer in a single sentence. Outline any four (4) organisation’s policies, practices and procedures that directly relate to the operational plan. Write your answer in 200-250 words.	Satisfactory response
		Yes ☐	No ☐

Q7:	Answer the following: Explain the key components of a complete operational plan. Write your answer in 50-100 words. Who should be consulted when preparing an operational plan? Write your answer in 50-100 words.	Satisfactory response
		Yes ☐	No ☐

Q8:	Why is it important to develop consultation processes as an integral part of the operational planning process? Write your answer in 100-150 words.	Satisfactory response
		Yes ☐	No ☐

Q9:	: Answer the following: What are the key points to consider when creating a contingency plan? Write your answer in 50-100 words. Prepare a list of three (3) steps to be implemented to develop a contingency plan.	Satisfactory response
		Yes ☐	No ☐

Q10:	Why is it important to collect a variety of alternative options to support your proposal when developing an operation plan? Write in 50-100 words.	Satisfactory response
		Yes ☐	No ☐

Q11:	You have prepared an operational plan for your organisation. The next step is to get it approved. Explain in your own words, how will you make sure that the authorities are impressed and give approval for the implementation of your operational plan? Write your answer in 50-100 words.	Satisfactory response
		Yes ☐	No ☐

Q12:	Answer the following: Why is it important to have recruitment policy and procedures at the workplace as part of an operational plan? Write your answer in 30-50 words. Prepare a list of five (5) factors that affect the recruitment policy of an organisation.	Satisfactory response
		Yes ☐	No ☐
.
Q13:	Answer the following: Prepare a list of any three (3) policies and procedures that need to be followed at the workplace for acquiring physical resources. Document a strategy that organisations use to efficiently acquire physical resources. Write your answer in 50-70 words.	Satisfactory response
		Yes ☐	No ☐

Q14:	Why is it important to incorporate requirements for intellectual property rights and responsibilities in the contract when employing an independent contractor? Write your answer in 30-50 words.	Satisfactory response
		Yes ☐	No ☐

Q15:	Answer the following: What is the definition of a Performance management system? Write your answer in 30-50 words. Prepare a list of components to be included in performance management systems. What are the responsibilities of managers/supervisors in the implementation and monitoring of performance management systems? Identify and list any five (5).	Satisfactory response
		Yes ☐	No ☐

Q16:	Answer the following: How can operating budgets be monitored? Write your answer in 50-70 words. What are the key issues that need consideration when auditing a budget? Identify and prepare a list of any five (5).	Satisfactory response
		Yes ☐	No ☐

Q17:	Explain the following two methods of budget analysis: Horizontal analysis Vertical analysis Write 50-100 words for each.	Satisfactory response
		Yes ☐	No ☐

Q18:	Answer the following: Describe the steps that can be implemented when coaching an individual team member. Write your answer in 100-150 words. Prepare a list of steps to be implemented to provide mentoring to team members.	Satisfactory response
		Yes ☐	No ☐

Q19:	What is the role of performance monitoring in negotiating variations to operational plans? (50-100 Words)	Satisfactory response
		Yes ☐	No ☐

Q20:	Why is it necessary to document the operations plan performance in line with the organisational procedures? Write your answer in 50-100 words	Satisfactory response
		Yes ☐	No ☐

Assessment Results Sheet

Outcome

First attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ _______(year)

Feedback:

Second attempt:

Outcome (please make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ _______(year)

Feedback:

Student Declaration

I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and/or links to my sources.

I have kept a copy of all relevant notes and reference material that I used as part of my submission.

I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that the work I submit may be subject to verification to establish that it is my own.

I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.

All appeal options have been explained to me.

Student Signature

Date

Trainer/Assessor Name

Trainer/Assessor Declaration

I hold:

☐ Vocational competencies at least to the level being delivered

☐ Current relevant industry skills

☐ Current knowledge and skills in VET, and undertake

☐ Ongoing professional development in VET

I declare that I have conducted an assessment of this student’s submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student.

Trainer/Assessor Signature

Date

Office Use Only

The outcome of this assessment has been entered into the Student Management System

on _________________ (insert date)

by (insert Name) __________________________________

Pre-Assessment Checklist: Task 2 – Skills Test

The purpose of this checklist

Section 1: Information for Students

☐ Make sure you have completed the necessary prior learning before attempting this assessment.

☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.

☐ Make sure you understand what evidence is required to be collected and how.

☐ Make sure you know your rights and the Complaints and Appeal process.

☐ Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your trainer/assessor).

☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers).

☐ Make sure that you have all the required resources needed to complete this Assessment Task (AT).

☐ The due date of this assessment task is in accordance with your timetable.

☐ The request for an extension to submit your assessment work must be made before the due date.

Section 2: Reasonable adjustments

I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox.

☐ I do require reasonable adjustment

☐ I do not require reasonable adjustment

Declaration (Student to complete)

☐ I confirm that the purpose and procedures of this assessment task has been clearly explained to me.

☐ I confirm that I have been consulted about any special needs I might have in relation to the assessment process.

☐ I confirm that the criteria used for this assessment have been discussed with me, as have the consequences and possible outcomes of this assessment.

☐ I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.

☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.

☐ I confirm that I am ready for assessment.

Student Name: ______________________________________

Student Signature: ___________________________________

Assessment method-based instructions and guidelines: Skills Test

Assessment type

Skills Test –Develop an operational plan

Instructions provided to the student:

Assessment task description:

This is the second (2) assessment task you must successfully complete to be deemed competent in this unit of competency.

This assessment task is a Skills Test.

There are four (4) tasks to be completed in this assessment:

Consultation with the Human Resource Manager and Technology Consultant

Develop an operational plan

Prepare a contingency plan.

Develop proposal for resource requirements.

You must complete all the four tasks in order to successfully complete this project.

You will receive your feedback within two (2) weeks, and you will be notified by your trainer/assessor when your results are available.

You must attempt all activities of the project for your trainer/assessor to assess your competence in this assessment task.

Applicable conditions:

This skill test is untimed and is conducted as an open book assessment (this means you are able to refer to your textbook or other learner materials during the test).

You will be assessed independently on this assessment task.

No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.

As you complete this assessment task, you are predominately demonstrating your skills, techniques and knowledge to your trainer/assessor.

Your trainer/assessor may ask you relevant questions during this assessment task

Resubmissions and reattempts:

Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.

The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.

For more information, please refer to the Training Organisation’s Student Handbook.

Location:

This assessment task may be completed in:

☐ a classroom

☐ learning management system (i.e. Moodle),

☐ workplace,

☐ or an independent learning environment.

Your Trainer/Assessor will provide you with further information regarding the location for completing this assessment task.

Purpose of the assessment

This assessment task is designed to evaluate your following skills and abilities:

Skills to develop an operational plan in consultation with relevant personnel after researching, evaluating and recording resource requirements.

Skills to establish and apply the consultation process as an integral part of the operational plan.

Skills to ensure the operational plan includes key performance indicators and the establishment of the resources is supported by a variety of information sources and if required, obtain specialist advice.

Skills to establish contingency plans for the operational plan.

Skills to seek approval of the plan from the relevant authorities.

Reading skills to collect, review, interpret/understand and analyse/review text-based business information from a range/number of sources.

Written and oral/speech communication skills to organise and deliver information to effectively communicate on managing an operational plan to a range of stakeholders/interested people.

Skills to work independently/freely as well as collaboratively/together to make decisions.

Skills to analyse relevant/appropriate information to identify scope/range of work, goals, and objectives and to evaluate/review options/other choices.

Skills to use familiar/known digital technology to access/get to information, document findings/results and communicate them to stakeholders.

Task instructions

This is an individual assessment.

Word-limit for this assessment task is 600-750 words.

To ensure your responses are satisfactory, you should consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.

There are four (4) tasks to be completed in this assessment:

Consultation with the Human Resource Manager and Technology Consultant

Develop an operational plan

Prepare a contingency plan.

Develop proposal for resource requirements.

The student will manage operational planning activities for e-commerce strategy in this assessment task.

The student must read the Simulated Business case provided along with this unit.

Time-limit to complete part A of this assessment task is 10-15 minutes.

You must prepare 8-10 presentation slides for part D of this assessment task.

You must use the templates provided to document their response.

You must write your responses in your own words.

You will be required to complete all parts of this assessment task.

Assessment Task 2 – Skills Test

The scenario – Summary

Background to scenario

The “North Wharf” board of Directors along with the CEO of the company, have made a decision to implement an e-commerce strategy which will be used to maintain and grow market share and revenue. This strategy will also ensure that customer satisfaction is as per the company’s strategic directions.

The company has engaged you as an “External Consultant” to manage the operational planning activities that will need to be put in place before the e-commerce strategy can be implemented, and the online business can commence.

E-Commerce strategy

All products will be offered via an online store.

All stock will be stored at existing stores in the different states at no additional cost

Delivery costs will be covered by the customers.

The website of the company needs to be re-developed so that it is functional with the online store.

The company also needs to buy delivery vehicles. Based on the research, the company has decided that one delivery truck will be required for 50 sales a day. The company is expecting to make 500 sales a day. If the trucks are bought, then the company needs to recruit 10 drivers. Another alternative would be to sub-contract the deliveries to independent drivers who would use their own trucks.

Additional staff are required to be recruited for the expansion and to implement this new business strategy.

Existing staff will need to be trained to implement the changes that will occur in the company as none of the employees has previous online retail skills.

KPI’s needs to be set up for the implementation of the e-learning strategy.

Following is the summary of the current human resources at the Melbourne office:

Employees:

30 full-time and casual sales and customer service people, check-out staff, trained in the use of POS – integrated with ERP (enterprise resource planning) and CRM (customer relationship management) software system

Senior management team (five) + one store manager

Four sales team leaders

One delivery truck driver

One warehouse worker.

Amendments to existing budgets have been approved. The project must be implemented over the next 12 months.

Part A:

You are the External Consultant, and your task is to determine the physical and human resource requirements.

You must review the attached “Business plan” and undertake preliminary research on the implementation of an e-commerce strategy. In doing so, you must consult with the Human Resource Manager and the Technology Consultant.

The role of the Human Resource Manager and Technology Consultant will be played by your trainer/assessor. Your trainer/assessor will switch the roles based on the requirements of the task.

During the consultation, you must ask questions and encourage the staff members to provide information.

In your consultation with the Human Resource Manager, you are required to identify the following:

The staff requirements for the Online Sales and any additional Customer Services staff members

Training costs

Delivery drivers required

Warehouse workers required

Website development staff required.

You must document the resources required in the template provided:

Template 1:

Resources	Costs

In consultation with the Technology Consultant, you are required to identify the following:

Office space reconfiguration resources and cost

E-commerce website development resources and cost

Training requirements

Software and Hardware requirements.

You must document the resources required in the template provided:

Template 2:

Resources	Costs

Part B: Prepare a basic operational plan

In this part of the assessment task, you are required to develop an Operational Plan in consultation with the Operations General Manager, the CEO and Board of Directors of the organisation.

The Operational Plan is to be prepared based on the strategic objectives of the organisation. The strategic objectives of the organisation are as follow:

North Wharf’s Strategic Objectives:

To engage with customers through marketing, research and personalised service

To build a reputation for sales of quality online products and online quality customer service

Make sure that the customer satisfaction rate is 99%

To support existing employees in e-commerce changes via training and performance management

To acquire physical resources and services at the most effective cost

To reduce the direct and indirect costs of operations.

When preparing the operational plan, you will be required to:

Consult with the Operations General Manager, the CEO and the Board of Directors (2) regarding the Key Performance Indicators (KPI’s) used to measure the performance.

The role of the CEO will be played by your trainer/assessor. Your trainer/assessor will allocate the roles of Operations General Manager and Board of Directors to the students based on the requirements of the task.

Assign responsibility for each strategy and each task to one or more persons within the organisation

Work out costs involved in undertaking each strategy and completing each task. Some strategies may bring in revenue

Put together a budget for the whole organisation based on investigations and costings performed

Determine timelines for completing all strategies.

The outcomes of the task are to be documented in the template provided.

Template 3: Operational plan:

Strategies	Timeframe	KPI (Key Performance indicators)	Person responsible	Budget	Other resources

Part C:

After consulting with stakeholders at North Wharf, the following risks have been identified:

Significant risks of poor online sales being a new entry into the market

High risk to the quality of customer service provided as the employees do not have enough experience and that may lead to a breach of consumer law

The medium risk with regards to not being able to recruit trained staff

Low risk of loss of confidential customer information

Medium risk of overstocking of products.

For each identified risk to the implementation of the Operational Plan, you are required to develop a Contingency Plan. You must document your response in the Contingency Plan Template provided.

Contingency Plan Template: Template 3

Contingency plan
Company name: North Wharf
Person Developing the plan:
Name:	Position:
Risk identified:
Strategies/activities to minimise the risk		By when	By whom

Part D:

In this part of the assessment task, you are required to develop a proposal for the resource requirements that are to be presented for approval to the operation’s General Manager. The proposal is to be presented by you to the General Manager.

The role of the operations General Manager will be played by your trainer/assessor.

Your proposal must include the following:

Resources required

Description of the proposed implementation of resourcing

Cost breakdown

Benefits of the resources to the organisation

Approaches used for developing KPI’s

Identified risks and contingency planning

Description of information sources that you used to develop the proposal. (Must include information from task a-c).

At the end of the presentation, you are required to ask for the General Manager’s approval.

Performance criteria checklist for unit assessment task:

Trainer/ Assessor to complete
Assessment activities to be completed	Develop an operational plan
Resources required for the unit assessment task	Unit assessment guide template Access to live or simulated working environment Interaction with others
Does the candidate meet the following criteria	Yes	No	Trainer/Assessor Comments
Undertook preliminary research on the implementation of e-commerce strategy, analysed and documented resource needs Identified and extracted relevant information from a range of complex texts Analysed business plan
Consulted Human Resource Manager and ‘Technology Consultant’ to develop an operational plan Ensured that the vocabulary, grammatical structures and conventions are appropriate for the context and target audience Confirmed understanding through questioning and active listening Identified and used appropriate conventions and protocols when communicating The operational plan included KPI’s
Developed contingency plan The contingency plan was based on the risks given in the scenario Contingency plan included the strategies to minimise the risks
Developed and presented a proposal for resource requirements and gained approval
Proposal included: Resources required Description of the proposed implementation of resourcing Cost breakdown Benefits of the resources to the organisation Approaches used for developing KPI’s Identified risks and Contingency planning Description of information sources that you used to develop a proposal.

Assessment Results Sheet

Outcome

First attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ ____________(year)

Feedback:

Second attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ ____________(year)

Feedback:

Student Declaration

I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and or links to my sources.

I have kept a copy of all relevant notes and reference material that I used as part of my submission.

All appeal options have been explained to me.

Student Signature

Date

Trainer/Assessor Name

Trainer/Assessor Declaration

I hold:

☐ Vocational competencies at least to the level being delivered

☐ Current relevant industry skills

☐ Current knowledge and skills in VET, and undertake

☐ Ongoing professional development in VET

Trainer/Assessor Signature

Date

Office Use Only

The outcome of the assessment has been entered into the Student Management System

on _________________ (insert date)

by (insert Name) __________________________________

Pre-Assessment Checklist: Task 3 –Project (PT)