Management Essentials

Management Essentials
Webinar
Managing Teams – Teamwork
Agenda
Review of Topic
Independent Self-Reflection: Managing Teams – Teamwork
Independent Self-Reflection: Graduate Employers
Review of Apply Activities
Group Discussion: Teamwork at Netflix
Group Research and Discussion: Teamwork at Netflix
Recap and Questions
Next Steps
Topic Learning Outcomes
Discuss how teams contribute to organisational effectiveness
Identify general stages of team development
Evaluate ways to enhance the effectiveness of teams
Assess the outcomes of a team for members and the organisation
Managing Teams: Teamwork
Command and control management no longer fit for
purpose
Increasingly, managers and leaders have come to
accept that they cannot possibly be expected to
have all the necessary expertise and/or answers
to ensure their organisation’s ability to survive
and thrive.
Global Pandemic
GEO Politics
Global Economy
Social Trends
Technological
Advances
Legal
Challenges
Environment
Effective teamworking
Hackman (2002)
“What matters most is not the
individual personalities and/or
their behaviours but whether the
team has a compelling direction;
a strong structure and a
supportive context”
Today’s teams are different from those of the past
Haas and Mortensen (2016 (2020)
More
Diverse
More
Dispersed
More
DigitallyOrientated
More
Frequent
Change of
Membership
New Hurdles
in Current
Business
Context
What well-known leaders are saying about teamwork
“Great things in business are never done by one person. They’re done by a team of people.”
Steve Jobs (Founder : Apple)
“We collectively, to get things done, work together as a team. Because the work really happens horizontally” in our company, not vertically.”
Tim Cook (Chief Executive Officer : Apple)
“People work better when they know what the goal is and why.”
Elon Musk (Founder : Tesla
“We have no incentive compensation of any kind. And the reason we don’t is because it is detrimental to teamwork.”
Jeff Benzos (Founder : Amazon)
“Do not tolerate brilliant jerks. The cost to teamwork is too high.”
Reed Hastings (Founder : Netflix)
“The goal in bringing everyone together is to create connected autonomy.”
Indra Nooyi (Chief Executive Officer : PepsiCo)
“A good team is as important as the leader.”
Sundar Pichai (Chief Executive Officer : Google)
“The laws of economics and many studies of diversity tell us that if we tapped the entire pool of human resources and talent, our collective
performance would improve.”
Sheryl Sandberg (Chief Operating Officer : Facebook)
“No matter how brilliant your mind or strategy, if you’re playing a solo game, you’ll always lose
out to a team.”
Reid Hoffman (Co-Founder and Executive Chairman : LinkedIn)
“Success is empty if you arrive at the finish line alone. The best reward is to get there surrounded by winners.”
Howard Schultz (Former Chairman & Chief Executive Officer : Starbucks)
“We don’t welcome people who think they are smart because they may think they are above others. We all use other people’s strengths to overcome
our weaknesses …. We are all ordinary people, but our goals are extraordinary.”
Jack Ma (Founder : Alibaba)
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Team Roles
Belbin (1981)
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Team Roles
Johnson Vickberg and Christfort : Business Chemistry Team at Deloitte (2017)
Pioneers
• Are typically focused on the big picture and drawn to risk.
• Big ideas and creative solutions make them tick, but rules and processes
bring them down.
Integrators
• Are typically all about collaboration and relationship-building.
• Their strength is using diplomacy to build consensus, but they are alienated
by organisational politics and open conflict.
Guardians
• Are typically methodical and organised.
• They like structure and plans and do not work well under time pressure nor
with uncertainty.
Drivers
• Are typically the engines of teams, pushing towards solving problems
through logic, focus and experimentation.
• They are deeply curious but are demotivated by indecision and inefficiency.
Fresh insights into applying these work styles
Johnson Vickberg and Christfort : Business Chemistry Team at Deloitte (2017)
Bring Opposites
Together
Ensure that
Minority
Perspectives
are Heard
Consider the
Context
Team Development
Tuckman and Jenson (1977)
Leading Teams
Chartered Institute of Personnel & Development (2020)
Effective team leaders inspire more than
they drive.
Effective team leaders resolve conflict and
increase cooperation.
Effective team leaders set stretching goals.
Effective team leaders communicate,
communicate and communicate the vision
and direction.
Effective team leaders are trusted.
Clarify
Purpose
Select
Appropriate
Team
Members
Develop
Positive
Working
Relationships
Observe Team
Disciplines
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Team Effectiveness Criteria
Haas and Mortensen (2016)

AssignmentTutorOnline

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Characteristics of High Performing Teams
Katzenbach and Smith (1993) Forbes Human Resources Council (2020)
This Photo by Unknown Author is licensed under CC BYSA
This Photo by Unknown Author is licensed under CC BY
• Inclusive Thinking
• Diversity
• Respect and Trust
• Personal Excellence
• Communication
• Healthy Conflict
• Adaptability
• Engagement
• Psychological
Safety
• Decision Making
Flexibility
• Openness to
Innovation
• Ability to Surmount
Challenges
• Behavioural
Awareness
• Pride in their
Company
Breaking Group Think
This Photo by Unknown Author is licensed under CC BY
This Photo by Unknown Author is licensed under CC BY
Managing Virtual Teams
Majchzak and Malhotra (2004) Chartered Institute of Personnel & Development CIPD (2020)
Rule One:
Exploit Diversity
Rule Two:
Use
Technology to
Stimulate
Reality
Rule Three:
Hold the Team
Together
Encourage the
use of rich
media
Synchronise
work
schedules
Regularly share
information about
operational
contexts, policies
and actions
specific to team
members’
locations
Team Management
Whetten and Cameron (2016)
Task Relationship
Supporting/Harmonising
Tension Relieving/Confronting
Energising/Developing
Consensus Building/Empathising
Direction Giving
Information Seeking/Giving
Elaborating/Urging/Pacesetting
Monitoring/Process Analysing
Self-Managed Teams
McIntyre and Foti (2013) McPheat (2019)
Benefits
• Greater ownership of the tasks
• Team members manage their own
schedules and productivity
• Decisions are more role-related
because they are taken by people
occupying the role who are closer to
specific situations and/or contexts
• Creative ideas are generated by the
team involved in the granular detail
and there is an increased team spirit
within team members
Limitations
• ‘Groupthink’ may emerge, and
reactive and innovative thoughts may
be stifled by dominant and/or longserving team members
• Groupthink may force some team
members to comply with the popular
view, avoid progressive risk-taking
and/or to remain silent on important
issues
• The need to review many team
members’ perspectives and achieve a
consensus may slow down decision
making
10 Minute Break
Activity: Managing Teams – Teamwork
Independent Self-Reflection Activity: 15 minutes
Go back to the questionnaire (Vickberg and Christfort (2017) or the
Belbin Profiile you were asked to complete to identify your current
preferred team role.
• What are your top three areas of development and what do you plan
to do to address these during your programme with BPP?
• Why is it important for you to improve your ability to manage
teams (skill/behaviour)?
• Why is important for managers to work on their ability to create and
maintain high performing teams?
Knowledge
Skills
Behaviours
Activity: Graduate Employers
Independent Self-Reflection Activity: 15 minutes
How could you provide a strong answer to the following problem-solving
and decision making competency-based interview questions:
In your opinion what makes a team work well together?
Tell us about a time when you worked in a team to achieve an objective.
To what extent would you enjoy working in a self-managed team and
why?
Knowledge
Skills
Behaviours
15 Minute Break
Review of Apply Activities
Case Study
Teamwork at Netflix
Group Discussion: 45 Minutes
Which of Netflix’s ‘Real Values’ reflect Reed Hasting’s and his management teams’ approach
to creating and maintaining effective teamwork within their management practice?
How might potential employees from different cultures react to Netflix’s concept of the
“Dream Team”?
To what extent do you agree with the manner in which Netflix views its employees as
members of an Olympic team rather than members of a family?
What is the potential impact of how Netflix create, encourage and maintain effective
teamwork in terms of promoting high levels of employee engagement and organisational
performance?
This Photo by Unknown Author is licensed under CC BY-NC-ND
Case Study
Teamwork at Netflix
Group Research and Discussion: 45 Minutes
This Photo by Unknown Author is licensed under CC BY
What impact is Netflix’s approach to cross-functional teamworking likely to have on
employee engagement and organisational performance?
To what extent does Netflix’s approach to creating and maintaining dream teams align with
its approach to diversity and inclusion?
Would Netflix’s approach to creating and maintaining effective teamwork bring out the best
in you in that environment? Why? Why not?
References
Belbin, R. M. (1981) Management Teams: Why they succeed or fail. Heinemann
Hackman, J. Richard (2002). Leading teams: Setting the stage for great performances. Boston: Harvard Business
School Press.
Haas, M., Mortensen, M (2016) ‘The Secrets of Great Teamwork’. Harvard Business Review, 95 (6) pp 70 – 76
McIntyre, H. H., & Foti, R. J. (2013). The impact of shared leadership on teamwork mental models and
performance in self-directed teams. Group Processes & Intergroup Relations, 16(1), 46-57.
Katzenbach, J. R. and Smith, D. K. (2005) ‘The Discipline of Teams. (Cover Story)’, Harvard Business Review,
83(7/8), pp. 162–171.
Majchrzak, A. et al. (2004) ‘Can Absence Make a Team Grow Stronger?’, Harvard Business Review, 82(5), pp.
131–137.
Tuckman, Bruce W (1965). “Developmental sequence in small groups”. Psychological Bulletin. 63 (6): 384–399.
Vickberg, S. M. J. and CHRISTFORT, K. (2017) ‘PIONEERS, DRIVERS, INTEGRATORS, & GUARDIANS. (cover
story)’, Harvard Business Review, 95(2), p. 50.
Whetten, D. A and Cameron K. S. (2016). Developing Management Skills. Chapter 9. p427-452. Pearson.
Sources
Chartered Institute of Personnel & Development (2014) Podcast: Building the best team
Available at: https://www.cipd.co.uk/podcasts/building-best-team
https://about.netflix.com/en
Recap
Topic Learning Outcomes
Discuss how teams contribute to organisational effectiveness
Identify general stages of team development
Evaluate ways to enhance the effectiveness of teams
Assess the outcomes of a team for members and the organisation
Any Questions?
Next Steps
Make sure that you have completed all of the
Prepare section
Make sure that you have completed all of the
Apply Activities
A recording of this webinar will be uploaded to
the Hub shortly for you to watch again or review
a particular part
Complete the Additional and Extension Activities
and Self-Assess the knowledge you have
gained
See you same time, same place next week
Management Essentials
Managing Teams – Teamwork
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